Shipping policy

Last updated: July 12, 2025

We currently ship to addresses within Canada only.

Processing times

Most of our products are made-to-order. To keep things efficient and reduce waste, we produce items on demand.

Standard production time: 2–5 business days
Orders with low stock or specialty items may take up to 7–10 business days before shipping

We’ll always do our best to ship your order as quickly as possible.

Shipping methods and timelines

We use reliable Canadian carriers (Canada Post, UPS) to deliver your order. Shipping times vary by destination:

Ontario & Quebec: 1–3 business days
Other provinces: 2–7 business days

Once your order ships, you’ll receive a tracking number by email.

Shipping carrier substitutions

We reserve the right to substitute the selected shipping carrier or method with another option that offers equal or better service, including comparable or faster delivery speed, tracking capability, and reliability, at no additional cost to you. These substitutions may be made to help avoid delays or meet delivery timelines.

Shipping rates

Shipping costs are calculated at checkout based on your location, the size of your order, and the shipping method selected. Occasionally, free or discounted shipping may apply based on promotions or order value.

Local pickup

We do not currently offer local pickup unless specifically arranged through a school or organization we’re partnered with.

Delivery issues

If your order is marked as delivered but you haven’t received it, please:

Check with neighbours, building staff, or common drop-off areas
Wait 24 hours, sometimes carriers mark packages delivered before actual drop-off
If it still hasn’t arrived, contact us at info@viarailboutique.ca with your order number

We’ll help you track it down or file a claim with the carrier if needed.