Shipping policy

Shipping Policy

Last updated: September 23, 2026

Where we ship

We currently ship to Canada, the United States, the European Union, the United Kingdom, Australia, and New Zealand.

Processing times

Most of our products are made to order. To keep things efficient and reduce waste, we produce items on demand.

  • Standard production time: 2 to 5 business days
  • Orders with low-stock or specialty items may take up to 7 to 10 business days before shipping

We will always do our best to ship your order as quickly as possible.

Domestic shipping (Canada)

We use GLS, UPS, and Canpar to deliver orders within Canada. Estimated transit times:

  • Ontario and Quebec: 1 to 3 business days
  • Other provinces and territories: 2 to 7 business days

Please note: Because our carriers do not deliver to PO boxes, we can only ship to physical street addresses. Orders placed with a PO box as the shipping address may be delayed or cancelled.

International shipping

We use UPS, FedEx, and DHL to deliver international orders. Estimated transit times after production:

  • United States: 3 to 7 business days
  • United Kingdom: 5 to 10 business days
  • European Union: 5 to 12 business days
  • Australia and New Zealand: 7 to 14 business days

These timelines are estimates and may vary depending on customs processing and local delivery conditions.

Duties, taxes, and import fees

For international orders, all applicable duties, taxes, and import fees are calculated and collected at checkout. You will not be charged additional fees upon delivery.

Shipping rates

Shipping costs are calculated at checkout based on your location, the size of your order, and the shipping method selected. Occasionally, free or discounted shipping may apply based on promotions or order value.

Shipping carrier substitutions

We reserve the right to substitute the selected shipping carrier or method with another option that offers equal or better service, including comparable or faster delivery speed, tracking capability, and reliability, at no additional cost to you. These substitutions may be made to help avoid delays or meet delivery timelines.

Local pickup

We do not currently offer local pickup unless specifically arranged through a school or organization we are partnered with.

Delivery instructions and package safety

Once your order ships, you will receive a tracking number by email. If you have concerns about package theft or missed deliveries, we strongly recommend using your tracking number to contact the carrier directly and provide specific delivery instructions (for example, requesting a signature on delivery, leaving the package in a safe location, or holding the package at a depot for pickup).

VIA Rail Boutique is not responsible for lost, stolen, or missing packages once the carrier confirms successful delivery to the shipping address provided. It is the customer's responsibility to ensure a secure delivery location and to provide any special instructions to the carrier. Please double-check your shipping address before completing your order.

Delivery issues

If your order is marked as delivered but you have not received it, please:

  1. Check with neighbours, building staff, or common drop-off areas
  2. Wait 24 hours; sometimes carriers mark packages delivered before actual drop-off
  3. If it still has not arrived, contact us at info@viarailboutique.ca with your order number

We will do our best to assist you, including helping to file a claim with the carrier if applicable. However, we cannot guarantee a refund or replacement for packages confirmed as delivered.