Refund policy

Return and refund policy

Last updated: July 12, 2025

At VIA Rail Boutique, most items are made just for you. To reduce waste and remain efficient, we produce items on-demand and do not keep excess inventory. This means we’re unable to accept returns or exchanges for things like size or style preference after an order has been placed.

We want you to love what you receive, so if something arrives damaged or isn’t quite right due to a defect, we’re here to help. Please review the details below to understand what qualifies for a return and how to request one.

Defective or damaged items

If your item arrives damaged or defective, you must notify us within 30 days of receiving it. Please email info@viarailboutique.ca with:

• Your order number

• A short description of the issue

• Clear photos of the item defect and packaging

Do not send anything back until we’ve reviewed and approved the return. Unauthorized returns will not be accepted or refunded.

Non-returnable items

Because each item is made to order, we do not accept returns or exchanges for:

• Wrong size, color, or style selection

• Personalized or custom items

• Sale or discounted items

• Gift cards

Orders are sent to production shortly after being placed. We are unable to modify or cancel them once this process begins. If applicable, review your product's size chart carefully before placing your order, if you're in doubt, please send us a note at info@viarailboutique.ca.

Refunds

If your return is approved, we’ll provide instructions along with a return shipping label if needed. Once we’ve received and inspected your return, we’ll confirm whether a refund will be issued. Approved refunds are processed to your original payment method within 10 business days. Your bank or credit card provider may take additional time to post the funds.